FAQs

Answers to Your Questions

We want you to feel completely at ease when entering this exciting phase of your life. Whether you're a first time mother or a mom of 5, a new baby always comes with her own set of challenges and adventure. Read the questions below, and If you still haven’t found the answer you are looking for, feel free to get in touch.

Getting Started

How far in advance should I book MILK services? We recommend booking during your second trimester (20-28 weeks) to ensure availability and allow time for proper planning. However, we can often accommodate families with shorter notice, especially for our Legacy and Partner Experiences.

Do I need to commit to a specific package, or can I customize? Every MILK experience is fully customizable. Our signature experiences are starting points that we tailor to your specific needs, schedule, and preferences. We can combine elements from different experiences or create something entirely unique for your family.

What if my due date changes or I have complications? We build flexibility into every plan. Our team remains on call from 38 weeks, and we adjust all logistics based on your actual delivery date and any complications. Your investment is protected regardless of timing changes.

Investment & Payment

What does the investment include? Each experience includes all services listed on the specific service page, plus coordination, logistics management, and virtual support access. Any add-on services are clearly itemized separately.

Do you offer payment plans? Yes, we offer flexible payment plans for all experiences. Typically, this includes a booking deposit, a payment at 36 weeks, and final payment upon service completion. Custom arrangements can be made for longer experiences.

What if I need to cancel or modify my services? We understand that circumstances change. Cancellations made before 32 weeks receive a full refund minus the booking deposit. Modifications are always welcome and we work with you to adjust services as your needs evolve.

Are there any additional costs I should expect? All standard services are included in your quoted investment. The only additional costs would be optional add-on services you choose to include. We're completely transparent about all pricing upfront.

Do you accept insurance? Insurance can cover a portion of your support, namely, your therapeutic sessions. We accept FSA/HSA payments for everything not covered by insurance.

Service Delivery

Who will be providing my care? You'll have a primary doula who serves as your main point of contact, plus specialized team members for services like lactation support, therapy, and chef services. You'll meet all team members during your planning process.

What if I don't connect with my assigned doula? While rare, we understand that personality fit is crucial. We can arrange to meet with different team members during planning, and can make adjustments if needed to ensure you're completely comfortable with your care team.

How do you handle scheduling and logistics? Your team coordinator manages all scheduling, vendor coordination, and logistics. You'll have a weekly planning call to adjust services as needed, and all changes are handled seamlessly by our team.

What if I need support outside of scheduled hours? All experiences include virtual access for questions and guidance. Emergency support is available 24/7, and we can arrange additional in-person support with same-day notice when possible.

Privacy & Safety

How do you ensure privacy and discretion? All team members sign comprehensive confidentiality agreements. We use secure communication platforms, and our professional protocols ensure complete discretion about your family and any personal information.

Are your team members insured and background checked? Yes, all MILK team members undergo thorough background checks, carry professional liability insurance, and maintain current certifications in their specialties. We provide proof of insurance and bonding upon request.

What COVID-19 safety protocols do you follow? Our team follows current health guidelines including vaccination requirements, regular testing, and any safety protocols you prefer for your home. We adapt our safety measures based on your comfort level and current recommendations.

Specific Services

What if I'm planning to breastfeed exclusively? Our lactation support is designed to help you succeed with your breastfeeding goals, whether that's exclusive breastfeeding, combination feeding, or pumping. We provide evidence-based support tailored to your specific situation.

Can you accommodate dietary restrictions or cultural preferences? Absolutely. Our meal services accommodate all dietary restrictions, and we honor cultural postpartum practices from various traditions. We discuss all preferences during your consultation and planning process.

What if my partner works unusual hours or travels frequently? Our services are designed to work around demanding professional schedules. We offer flexible timing, virtual support, and can coordinate with travel schedules to ensure consistent support for your family.

Do you provide overnight support every night? Overnight support frequency varies by experience and can be customized based on your needs. We can provide anywhere from occasional overnight support to nightly care, depending on your preferences and package.

Working with Healthcare Providers

How do you coordinate with my medical team? We work collaboratively with your healthcare providers and never replace medical care. We can attend appointments if desired, help track recovery milestones, and facilitate communication with your medical team as requested.

What if I have postpartum complications? Our team is trained to recognize signs that require medical attention and will coordinate with your healthcare providers as needed. We provide supportive care while ensuring you receive appropriate medical treatment for any complications.

Can you help with postpartum depression or anxiety? Our therapy sessions focus specifically on maternal mental health, including postpartum mood and anxiety disorders. We work with licensed therapists and can coordinate with your medical team for comprehensive care.

Family Integration

How do you work with families who have other children? We integrate seamlessly with families of all sizes. Our doulas are experienced with sibling integration, and we can provide specific support for helping older children adjust to their new family dynamic.

What about grandparents and extended family? We work respectfully with extended family while maintaining your preferences for involvement and boundaries. We can coordinate with family schedules and help establish healthy support systems.

How do you handle pets in the home? Our team is comfortable working in homes with pets. We discuss any special considerations during planning to ensure both your pets and our team members are comfortable and safe.

After Your MILK Experience

What happens when my experience concludes? We provide a gradual transition with resource recommendations, referral networks, and follow-up support. You'll have access to our alumni network and priority booking for any future pregnancies.

Can I book MILK services for future pregnancies? Yes! MILK families receive priority booking and special considerations for subsequent pregnancies. Many families find their second or third MILK experience even more tailored to their evolving needs.

Do you provide references or testimonials? We're happy to provide references from families with similar situations (with their permission). Many of our testimonials are available on our website, and we can arrange conversations with previous clients during your consultation process.

Still Have Questions?

We're here to address any concerns or questions not covered here. Every family's situation is unique, and we're happy to discuss how MILK services can be tailored to your specific needs.

Schedule Your Private Consultation

All consultations are complimentary and confidential.

telephone: (713)384-6381

email: hello@milkmaternity.com

WOULD YOU LIKE TO WORK WITH US?
Our Next Doula Training Cohort Begins October 12th.

We are hiring in the Houston, DFW & Austin areas -

Postpartum doulas
NCS
Plant-based cooks

with a minimum of 3 years of experience.

Email your resume to:

Hello@milkmaternity.com

SUBJECT LINE: Resume

APPLY