Your MILK Journey

Step 1: Private Consultation

Complimentary & Confidential

Your journey begins with a private consultation where we take time to truly understand your family's needs, preferences, and vision for your postpartum experience.

What to Expect:

• 30-45 minute conversation via phone, video, or in-person

• Discussion of your birth plan, recovery goals, and family dynamics

• Overview of our services and how they can be customized for you

• Clear assessment of which MILK experience best fits your needs

• Opportunity to ask questions and address any concerns

• No pressure, no obligation - just genuine consultation

After Your Consultation:

• We'll send a brief family questionnaire

• You'll receive our welcome packet with service overviews

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Step 2: Custom Planning

Tailored to Your Family

Based on our consultation, we'll create a detailed plan outlining your personalized MILK experience.

Your Custom Plan Includes:

• Detailed service breakdown with specific hours and visit frequency

• Support outlines matched to your preferences and needs

• Timeline and scheduling aligned with your due date and preferences

• Investment details with payment plan options if desired

• Add-on recommendations based on your specific situation

Planning Process:

• Review and discuss your proposal (revisions welcome)

• Meet your primary doula and key team members

• Finalize scheduling and logistics

• Complete intake forms and emergency contacts

• Set up communication preferences and protocols

 

Step 3: Pre-Birth Preparation

Getting Ready Together

In the weeks before your due date, we'll ensure everything is perfectly prepared for your postpartum experience.

Preparation Includes:

• Final logistics confirmation and contingency planning

• Home assessment and setup recommendations

• Pantry stocking and meal preference finalization

• Emergency protocols and contact information

• Breastfeeding education class to increase your confidence

• Family introduction if you have other children

Timeline:

• 36 weeks: Initial preparation and logistics planning

• 38 weeks: Final details, emergency contacts, and team introductions

• Birth: On-call support and immediate post-birth coordination

 

Step 4: Your MILK Experience Begins

Seamless Care from Day One

Your MILK experience starts as soon as you're ready - whether that's immediately after birth or when you arrive home.

First 48 Hours:

• Initial assessment of your needs and recovery

• Family integration and routine establishment

• Immediate support for feeding, rest, and comfort

• Coordination with your healthcare providers

• Communication with extended family as desired

Ongoing Experience:

• Daily check-ins and visit coordination

• Weekly planning and schedule adjustments

• Progress assessments and service modifications as needed

• Family milestone recognition and celebration

• Continuous refinement based on your evolving needs

 

Step 5: Transition & Continued Support

Preparing for Independence

As your experience concludes, we focus on ensuring you feel confident and prepared for ongoing family life.

Transition Planning:

• Gradual reduction of support intensity

• Resource compilation for ongoing needs

• Referral network activation for continued services

• Follow-up planning and check-in scheduling

• Celebration of your journey and family growth

Continued Connection:

• 30-day follow-up to ensure smooth transition

• Resource access for ongoing questions

• Priority booking for future babysitting

• Alumni network connection with other MILK families

• Annual check-in and family updates

 

What Makes Our Process Different

Anticipatory Service We think three steps ahead, addressing needs before they become concerns.

Complete Customization No cookie-cutter approaches - every detail is tailored to your family's specific situation.

Professional Discretion Your privacy and confidentiality are paramount throughout the entire process.

Seamless Coordination We handle all logistics so you can focus entirely on your family.

Quality Assurance Regular check-ins and adjustments ensure your experience exceeds expectations.

 

Communication & Support

During Your Experience:

• Primary doula as your main point of contact

• Team coordinator managing logistics and scheduling

• 24/7 virtual access for urgent questions or needs

• Weekly planning calls to adjust services as needed

• Emergency protocols clearly established and communicated

Our Promise:

• Response time: Within 2 hours during business hours, 30 minutes for emergencies

• Flexibility: Schedule adjustments accommodated with 24-hour notice when possible

• Transparency: Regular communication about services, scheduling, and any changes

• Professionalism: Consistent, reliable, and discreet service throughout